All purchases and contracts are binding. I do not offer refunds on coaching services. I am here to coach you to your highest level of success, and part of that is requiring a commitment from you that you are fully invested in your coaching package. 

When refunds are an option, you can have “one foot in” the work, and “one foot out” the door.  It is to YOUR benefit to decide BEFORE purchasing your package and committing to work with me that I am the right coach for you.  If you’re in, you need to be 100% in, just as I will be for you. 

Should you need to reschedule a coaching session, you may do so by providing 48 hours notice in advance of your session and making up the session within a week of the originally scheduled date.  Sessions not cancelled 48 hours in advance will not be eligible for make-ups, and I reserve the right to charge a cancellation fee or to consider the session spent, to cover any preparation costs that may have been made in advance of the session and related coach fees. It is important that you prioritise this work to receive the full benefit of your coaching package.

If the sessions are subject to rescheduling by me, then I will inform you at the earliest available opportunity and seek to reschedule the session for a later date.


Fees and Charges

By enrolling in the course, you agree to pay the course fees (plus applicable surcharges) for the course using the payment method you have selected at the time of purchase.

You are required to pay the full amount of the course fees even if you do not complete your course.

Student fees will include the necessary e-learning resources such as online interactive resources, online pdf’s or workbooks dependent upon the course of study chosen.

Refund Policy

Given the nature of online training, my value for money approach and unlimited access policy, Chris McLean (The Intentional Chaos Co.) offers course refunds within a 14 day cooling off period only. Unless otherwise stated in promotional materials, on-page guarantees or special offers.

Course commencement

Unless otherwise agreed, the agreed course commencement date will be the date of issuance of a username and password for online course access - generally this will be the date of purchase.

Unlimited Access

Unlimited access means that your course access does not expire.  Therefore, as long as you are active for any time over a 12-month period, your log in and password will remain active so that you can access your course.  The only other exception to “unlimited access” is if the course is cancelled, updated or changed. You will be notified of any changes via email.

Withdrawal during course

If for whatever reason you wish to withdraw from the course and surrender your log in and password, you can do so by emailing

Chris McLean (The Intentional Chaos Co.) is an online education provider and performance coach based in Australia, providing education to a global audience.


The above conditions apply to all purchases, programs & packages available for purchase on, unless otherwise specifically stated in a special offer, on-page or checkout Guarantee. At times and at my discretion I will offer certain guarantees on my products and services, where stated during the sales and checkout process, these terms are considered valid for the product/service purchased.

If you have any questions about my cancellation policy or if you have a refund request, please contact: